Attention! Hard Working, Dedicated, Loyal, Honest & Professional Individuals...

WANTED!

Customer Service Representative (CSR)

For Pest Control Business

asterisk  About Us...  asterisk

Perseverance Pest Control is expanding in the greater Indianapolis market. Our clients depend on us to provide ‘Peace of Mind” knowing their pest problems will be solved quickly and with certainty.

Our experienced management team and knowledgeable technicians work hard for our clients by keeping unwanted pests out of their homes and businesses and helping them get excellent value for their pest control dollars.

Our Outstanding Team Members... are some of the best in the local pest contol industry! We have a "Sales Culture” with a never-ending focus on profitable growth. Our specialized marketing generates hundreds of calls per month, and we are on track to experience rapid growth.

As a direct result, the work volume is not light. Our culture is one of high pressure, teamwork, fast paced and “results based”.  At Perseverance Pest Control, we run through our day.  THAT is why we are hiring more help.

About The Job...

Customer Service Representative (CSR).  You will primarily be initiating service calls and creating/updating client files while providing Top-Notch SERVICE to our clients in person, by phone, fax and email on a daily basis. This includes dispatching technicians to client addresses, recording treatments rendered and encouraging repeat treatments. The role of CSR also carries an administrative assistant component. From time to time you may be asked to help distribute incoming mail, make office supply purchases, process outgoing mail, report issues to vendors, take messages and handle incoming call routing. You must be highly coachable, a team player, have ADVANCED computer and typing skills, be able to work independently under pressure and professional in appearance to qualify.  100% In-House Service Position. NO selling. NO cold-calling. NO collections.

Our hours of operation are Monday to Friday 9:00am to 6:00pm and Saturday 10:00am to 2:00pm. Up to one hour for lunch.

Licenses and experience are NOT required. Regardless of prior experience, we will train and educate the successful candidate on Our Award-Winning Way of Doing Things’. Experience with Customer Relationship Management (CRM) software or field technician dispatch systems is a definite PLUS!

The successful candidate will begin on a 90-Day Probationary Period (the same for all team members) where you will be paid an hourly rate between $11.00 and $12.00.  During this probationary period NO benefits, paid sick time or paid vacation will be earned or granted.

After successfully completing the 90-Day Probationary Period, you will sit down with our company COO along with the Executive Committee for a discussion on your overall performance, strengths, weaknesses and areas of improvement moving forward. If we are satisfied with your performance you will officially become a FULL-time team member receiving paid personal time and paid vacation time. Your rate of pay is based on the VALUE you bring to the business.

Why YOU Would Want To Work Here...

About You...

This is where you need to be REAL honest with yourself and think about whether this job is right for you. Ask a trusted friend or family member if you are the right fit for this job. The first thing about you is that you should NOT just be interested in ‘punching a clock’ and getting a pay check – but in developing your skills and your career, and making a positive contribution to a business team and the community it serves. You understand the challenges of operating a small business and welcome them as valuable learning and growing opportunities. You understand what it is to be a HARD worker.  You LOVE helping people. Also, all applicants will undergo mandatory background and reference checks. We hate surprises.

So, are you still here, and reading? Great. We have more to share with you...

Your Skills...

You are computer literate and able to learn quickly under pressure. As “Customer Service Representative (CSR)” you will be in contact with clients, therefore you MUST be professional in speech and appearance. Exceptional verbal and written communication skills are a real asset.  You must be focused, accurate and detail oriented.  You are able to meet deadlines and manage the workflow of your desk efficiently without constant supervision.  If these are not your strengths, this job isn't for you.

Your Personality...

It matters. A lot. You are confident and you exude energy and enthusiasm. You enjoy getting the details right and are focused as you work.  You are articulate. You have a good sense of humor and a cooperative attitude. You show kindness, patience and respect for others. You are ethical and honest even when no one is watching. You are punctual. You are able to take constructive criticism and correction without getting defensive or feeling “hurt” and discouraged. You look for solutions NOT excuses. You are an avid learner and extremely resourceful in finding solutions. You are a problem solver – NOT a problem reporter.

YOUR Professional Outlook and Ethics...

Since we will be paying you to work, this section is extremely important. You enjoy working and are grateful for opportunities to use your God-given talents and skills to make a positive influence and earn a living. You don’t view your job as an interruption of your life, but as a natural part of your life.

You understand you are not getting paid just for being at work but for how you spend your time at work (ie. The value you bring to the business). You understand that the reason the business exists is to make a profit and ALL who work here (team members, management & owners) must make that their foremost priority. Otherwise, the business will not be able to pay or keep employees.

You are scrupulous about using time "on the clock" for the benefit and purposes of the business, and NOT for managing your personal life (checking emails, texting, surfing the internet, Facebook, twitter, answering cell calls, etc.). Finally, you understand small business owners face risks everyday the business is open.  It's their neck on the line, so you agree to cooperate with the decisions they make, whether or not those decisions are to your liking.

We do not intend to be harsh, but simply to describe the reality of the job accurately. We truly bust our tails at Perseverance Pest Control, that’s why we need more help. We need someone who will be able to keep up with us. We don’t have the time nor do we enjoy micro-managing. We will clearly set out our expectations and remind you if you forget or if you fail to meet them. We want you to be part of our team and not just a worker here. We'll give you the tools and the autonomy you need to do the work that you are getting paid to do and that you hopefully ENJOY doing.

Finally, Our ‘We Will NOT Tolerate List’...

This Job Is NOT For Everyone!

So, these are the ‘Facts of Life’ at Perseverance Pest Control. If you are still reading and still interested in the challenge of being an important player on a growing, fast-paced “Award-Winning” small business, then carefully follow the instructions below to “raise your hand” and let us know who you are.  We look forward to meeting you.

asterisk  How To Apply...  asterisk

Please mail your résumé to:

Matt Hall

Perseverance Pest Control

13297 Britton Park,

Fishers, IN 46038

Or email to:

mhall@ppc-indy.com

NOTE: Please do NOT call, fax or visit us at the office to inquire about this job. Simply mail or email your résumé as instructed. NOTE: We may not always be on-site to sign for packages. Keep that in mind when selecting your method of delivery. We recommend using the U.S. Postal Service.

** Your resume should be accompanied by two (2) personal AND two (2) professional references.

Your resume should also be accompanied by a short essay (1 page or less) on your choice of ONE of the following two topics:

  1. Describe the person (present, past, dead, living) you most admire and why?
  2. Describe an experience that has been the MOST valuable to you and why?

NOTE: Applications without references (4) and a completed short essay will NOT be considered.

Deadline For Applicants is Monday, May 7th at 7pm.

Thank you for your interest in working with our Award-Winning Pest Protection Team!

Regards,

Matt Hall, Perseverance Pest Control, 13297 Britton Park, Fishers, IN 46038

www.ppc-indy.com